Privacy Policy for Wall Planners

Privacy Policy – Formaen. 

Effective Date: 1st December 2025

We care about your privacy. This policy explains what information we collect when you buy one of our wall planners online, why we collect it, and how we keep it safe. It also sets out your rights under UK GDPR.

1. Who We Are

We’re Formaen, the company behind the planners you’re ordering. We’re responsible for looking after your personal information.
📧 Contact us: enquiries@formaen.com

2. The Information We Collect

When you shop with us, we collect:

• Your name, address, email, and phone number (so we can deliver your order).
• Payment details (processed securely by trusted providers – we don’t store your full card number).
• Order details (what you bought, when, and where it’s going).
• Technical info like your IP address and cookies (to keep the site running smoothly).

3. Why We Collect It (Our Legal Reasons)

Under GDPR, we need a lawful reason to use your data. Ours are:

• To deliver your order (contract).
• To meet legal obligations like tax rules.
• To improve our service and keep things secure (legitimate interests).
• To send you updates or offers if you’ve chosen to receive them (consent).

4. How We Use Your Information

• To process and ship your planner.
• To keep you updated about your order.
• To improve our website and customer experience.
• To send marketing emails if you’ve opted in (and only then).

5. Sharing Your Information

We only share your data with:

• Payment providers and delivery companies (to get your calendar to you).
• IT and support services that help us run our site.
• Authorities if we’re legally required to.
  We never sell your data.

6. International Transfers

If your data is sent outside the UK/EU, we make sure it’s protected with safeguards like Standard Contractual Clauses.

7. How Long We Keep Your Data

We keep your info only as long as needed to complete your order and meet legal requirements. After that, we either delete it or anonymize it.

8. Your Rights

You have rights under GDPR, including:

• Access: Ask what data we hold.
• Correction: Fix mistakes.
• Deletion: Ask us to delete your data (where possible).
• Restriction: Limit how we use it.
• Portability: Get a copy in a usable format.
• Objection: Stop certain uses, like marketing.
• Withdraw consent: Opt out of emails anytime.

To use these rights, email us at 📧 enquiries@formaen.com

9. Keeping Your Data Safe

We use security measures to protect your data. No system is 100% perfect, but we work hard to keep your information secure.

10. Cookies

We use cookies to make the site work better and understand how people use it. You can turn them off in your browser, but some features may not work properly.

11. Complaints

If you’re unhappy with how we handle your data, you can complain to the Information Commissioner’s Office (ICO) in the UK or your local authority.

12. Updates

We may update this policy from time to time. The latest version will always be on our website, and we’ll let you know if there are major changes.